Salesforce Agentforce Masterclass: Hands-on Guide

This course is your complete, end-to-end guide to Salesforce Agentforce, designed for professionals who want to move beyond theory and build real, production-ready AI solutions. Whether you're a Salesforce Admin, Developer, Architect, or Consultant, this course will help you understand not just how Agentforce works—but how to apply it in real-world scenarios. You will learn: AI Fundamentals + Prompt Engineering Agentforce Architecture & Einstein Trust Layer Prompt Builder & Grounding Techniques Custom Actions using Flow & Apex Legacy Agentforce Builder + Modern Agent Script RAG (Retrieval Augmented Generation) with Data Library Multi-channel Agent Invocation (Flow, Apex, API, Slack, Experience Cloud) Custom Lightning Types for interactive UI What You Will Build (Real Projects) This is a hands-on course with real business use cases: Build an Employee Agent to summarize Salesforce Cases Create a Case Management Automation Agent (Flow-based) Develop an Escalation Scoring Engine using Apex Generate Sales Emails using Prompt Templates Build a Balance Transfer Agent using Agent Script   Implement a Lead Creation UI using Custom Lightning Types Use RAG with Files & Knowledge Articles By the End of This Course, You Will Be Able To: Design and build AI-powered agents in Salesforce from scratch Master Prompt Engineering techniques (Zero-shot, Few-shot, Chain-of-Thought) Work with Prompt Builder and grounding techniques Create custom actions using Flow and Apex Build and manage agents using Agent Script Integrate agents across multiple Salesforce channels Implement secure AI solutions using Einstein Trust Layer Use RAG with Data Library for contextual AI responses Build interactive UI experiences using Custom Lightning Types Who This Course is For Salesforce Admins who want to step into AI-powered automation Salesforce Developers working with Apex, Flow, and integrations Salesforce Architects designing enterprise AI solutions Salesforce Consultants looking to deliver AI-driven implementations Beginners in AI who want practical Salesforce use cases Requirements Basic understanding of Salesforce (Admin or Developer level) No prior AI knowledge required (we start from fundamentals) A Salesforce Developer Org (we will guide you) Why Learn From Me? Experience as a Salesforce AI Architect Focus on real-world implementation, not just theory Only course that covers: AI Basics → Prompt Engineering → Agentforce Legacy Builder → Agent Script Flow + Apex + API + UI integration Step-by-step hands-on approach with multiple projects